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Customer Support Specialist at Coolbet | JobVerse
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Customer Support Specialist
Coolbet
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Customer Support Specialist
Tallinn, Harjumaa, Estonia
Full Time
3 hours ago
No H1B
Apply Now
About this role
Role Overview
Helping customers via live chat and email while providing friendly and accurate support
Solving and following up on customer queries while collaborating with other teams
Sharing insights from customer interactions to improve the overall customer journey
Following and applying internal routines and quality standards
Taking ownership of issues and finding efficient solutions
Translating texts for the website and newsletters
Monitoring daily and weekly reports and taking action if necessary
Supporting other teams and helping mentor or train new team members
Working 8–10 hour rotating shifts between 08:00 and 00:00
Requirements
Confident communicating in Estonian and English
Positive, customer-focused attitude
Comfortable working with computers and troubleshooting issues
Detail-oriented and well-organized
Problem-solver who can multitask effectively
Flexible and adaptable during busy periods
Benefits
28 days of vacation with the option to use your balance on business days only
Monthly sports/health compensation
Full sick leave coverage for the first 8 days
In-house gym
Chill games room to unwind
Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities
Complimentary fruits and beverages
Free parking
Apply Now
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