Lead in-depth analysis of business processes to identify pain points and design innovative, value-added solutions.
Develop and test proof-of-concept pilots to validate strategic hypotheses and assumptions.
Apply Lean and Six Sigma methodologies to drive continuous improvement and operational efficiency.
Partner with business leads to map out current-state and maintain future-state business-process flows of customer attributes across customer-journey touch points and channels.
Ensure downstream billing processes supported by data exchange meet financial, compliance, and audit expectations, including appropriate controls, reconciliation standards, and issue escalation paths.
Establish and maintain exception management frameworks, including intake, triage, root cause analysis, and permanent corrective actions for data-related billing issues.
Manage and execute process optimization projects from concept through implementation, ensuring delivery within scope, schedule, and budget.
Develop and implement comprehensive change management and communication strategies to support successful adoption of new processes and systems.
Facilitate cross-functional teams to deliver project objectives.

Minimum 3 years strategic project management experience
Minimum 5 years of Operations or Employee Benefits or cross industry experience
Experience with Employee Benefits member data billing practices preferred
Experience with Employee Benefits plan design practices preferred
Bachelor’s degree or equivalent work experience required
Business process optimization experiences a plus; Six sigma experience is desired; green belt is a plus
Excellent written, oral and presentation skills at all levels within the organization
Strong ability to manage complexity, ambiguity and multitask
Highly organized and detail oriented
Able to build and foster strong working relationships; persuasive / able to influence others
Critical thinking skills –applies sound judgment; able to trouble-shoot
Sound data analytics expertise with the ability to synthesize data and develop solutions.
Business knowledge; financial acumen, and insurance knowledge
Strategic thinker
hypotheses development and analysis, and conclusion generation
Willingness to appropriately challenge the status quo

Senior Process Optimization Consultant

Key skills