Develop a thorough understanding of Lighthouse workflows, critical paths needed to progress work through the system and tools used by Lighthouse to manage workflows
Delegate key stakeholders to ensure proper project management tasks and workflows are completed, including oversight and support to manage the workload queue
Communicate expectations for scope and deadlines to internal and external stakeholders and analyze project requirements to effectively create and maintain project schedules.
Oversee the completion of key tasks such as SOW creation, kick-off call preparation and completion, and documentation of workflows, standards and project closure tasks such as final billing and data destruction as needed
Work with the Service Delivery leadership team to set the strategy and direction of the EMEA eDiscovery practice
Establish excellent working relationship with peers at other Lighthouse Offices locations and ensure close collaborative working and homogeneity of our solutions
Plan, monitor and manage internal and external project communications of pod members
Perform other related duties as assigned

Degree in a related discipline
At least six years eDiscovery project management experience in either a law Firm, consultancy, or eDiscovery services provider
Minimum 2 years’ experience leading an eDiscovery team working on large scale global eDiscovery matter(s)
Experience of eDiscovery commercial management including drafting of cost estimates, budget management and margin modelling
Excellent eDiscovery skills needed to provide consultation and creation of client and project solutions that drive the use of technology and workflows that reduce overall client costs, improve speed, and/or deliver a higher quality product.
Relativity experience required.
Relativity accreditation (ideally RCA or higher), working knowledge of Nuix and experience of other eDiscovery platforms
Experience of working in house or on secondment to a client in the banking, legal or pharmaceutical industries.
Strong analytical and logical skills with excellent written and oral communication skills
Outstanding organizational skills and the ability to multitask often in pressurized circumstances
Ability to delegate tasks as appropriate to team members and ability to drive and motivated a high performing team
Flexibility and adaptability to handle a changing and growing workload
Ability to foster positive and professional relationships at all levels internally and externally

medical
dental
vision
401k with company match
Company paid benefits include Life & AD&D, short and long-term disability, telemedicine through 98point6, and other wellness plans.
Flexible PTO program
paid volunteer days
voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance

Associate Director, Client Services

Key skills