Oversee all client work to ensure it aligns with client briefs and meets internal quality standards.
Provide a strong client voice to ensure briefs guide delivery colleagues’ work.
Support the delivery of integrated marketing plans, incorporating a variety of service propositions including digital, content, PR, and design.
Collaborate with internal teams (strategy, content, digital, PR) for seamless campaign execution.
Build strong client relationships to nurture and grow client accounts.
Conduct regular client meetings and workshops to offer sector and technical insight.
Identify growth opportunities within client accounts to deliver tangible business results and ROI.
Maintain high accuracy in client records using CRM updates for efficient project tracking.

Extensive experience managing a client portfolio, ideally within a B2B agency environment.
Experience working within a similar service-based agency environment, with a track record of supporting a client portfolio.
Strong track record of building client relationships and identifying business growth opportunities.
Excellent communication skills, with the ability to translate complex data/insight into meaningful actions.
Proven success in managing multiple projects and delivering exceptional client experiences.
Ability to project manage cross-functional teams and deliver outstanding results in a collaborative environment.

Client Services Manager

Key skills