Field Service Engineer I

Role Overview

• Install, troubleshoot, maintain, and repair Cytek flow cytometers and upgrade products in a timely and proficient manner.
• Represent Cytek professionally and courteously with customers, supporting our reputation for service excellence.
• Understand customer needs and provide feedback to help improve Cytek products and services.
• Manage your daily schedule to prioritize urgent customer needs and set appropriate expectations for non‑urgent issues.
• Provide comprehensive customer support through technical phone assistance, service visit coordination, information gathering, fault isolation, corrective action, and resolution of site visits with high quality and efficiency.
• Complete all required business documentation—Field Service Reports, Instrument Qualification Reports, Parts Return Tags, and Travel Expense reports—with accuracy and timeliness.
• Maintain and regularly audit your personal service parts inventory to ensure parts accuracy and readiness.
• Perform other duties as assigned to support business objectives.

Requirements

• Bachelor’s degree in Life Sciences, Engineering, or equivalent technical military service preferred.
• 0–2 years of experience in a laboratory setting, with experience in flow cytometry considered a strong plus (not required).
• Prior experience in flow cytometer repair or technical support is desirable but not required.
• Basic understanding of biological principles, especially as they relate to flow cytometry.