Senior Field Engineer

Teleport is a company that helps organizations maintain security while moving quickly by providing on-demand access to infrastructure through its Access Platform. As a Senior Field Engineer, you will implement and support Teleport solutions for customers, driving adoption and ensuring they achieve maximum value from the products.

Responsibilities:

• Design solution architecture for Teleport in a customer environment
• Deploy and configure Teleport in a customer environment as well as communicate implementation best practices to the customer
• Act as a point person for all technical issues, providing triage and troubleshooting, and escalating to engineering for high complexity cases
• Develop, maintain and deliver customized training; evangelize the solution to a wider customer organization
• Plan and deliver Quarterly Business Results meetings for customers
• Drive adoption within the customer organization; plan and assist with an enterprise-wide rollout of Teleport
• Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization
• Document the customer's business goals and challenges to align Teleport to provide the most value possible
• Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and other Customer Solutions engineers, staying up to date on the latest solutions
• Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities
• Collaborate with Sales and Product to provide valuable feedback for product improvement
• Support our broader Teleport customer base seeking new solutions and best practice recommendations

Requirements:

• BSc or Master Degree in Computer Science, Software Engineering, Electrical Engineering or another related engineering field
• 8+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
• Linux administration skills
• Hands-on experience with one of the major public cloud providers: AWS, GCP, Azure
• A strong understanding of Kubernetes and prior hands-on experience
• Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC
• Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise
• Outstanding soft skills, excellent verbal and written communication skills
• Project management experience and the ability to handle multiple clients simultaneously
• Strong organizational skills
• Certifications with major public cloud providers are a plus
• Certification with CKA or CKAD is a plus