About this role
Role Overview
- Responsible for a team that serves as the highest point of escalation for complex inquiries
- Ensure accurate ticket prioritization and queue maintenance
- Manage multiple escalations
- Act as an escalation owner engaging with clients directly
- Coaching and training team on problem-solving and technical skills
- Analyze inefficient trends and suggest improvements
Requirements
- 3+ years of experience
- Coaching, growing, performance managing and leading teams
- Excellent attention to detail, listening, and research skills
- Communicate clearly and effectively
- Empathize with clients
- Highly technical expertise and skills
Benefits
- Health insurance
- 401(k)
- 401(k) Match
- Unlimited Planned Paid Time Off
- Global Mental Health Support
- On-Demand Learning & Development
- Quarterly paid volunteer days
- Lucrative Employee Referral Program
- Company-wide mentor program