Respond to and resolve basic client support tickets in a timely and efficient manner, following established procedures and striving for customer satisfaction.
Assist with basic SQL queries for troubleshooting and data validation under guidance, escalating more complex database-related issues to senior engineers.
Review basic C# code snippets to identify simple issues, escalating more complex technical problems with clear documentation to senior team members.
Participate in client calls ~20% of the time to assist with data collection, support, and any needed setup support on tickets, ensuring that client needs are addressed in a timely and professional manner.
Assist in documenting basic user issues and gathering information that may contribute to user stories and requirements for development teams.
Explore and apply AI tools in your day-to-day work, finding new ways to simplify tasks, accelerate outcomes, and elevate your effectiveness.
Assist in the creation and maintenance of basic process documentation under the guidance of senior team members.
Collaborate with Product Owners (POs) and Development teams on less complex issues, learning the process of contributing to the development lifecycle.
Participate in training and educational opportunities to build foundational knowledge of the product and develop core technical skills for career growth.

A Bachelor’s degree in Computer Science, Engineering, a related degree, or equivalent relevant experience.
A background in a technical support role or equivalent role pertaining to the assisting of customers.
Basic understanding of C# and SQL concepts.
Exposure to APIs is a plus.
Developing interpersonal skills with a willingness to be cooperative, courteous, flexible, and positive.
Ability to learn how to organize and prioritize basic workload under supervision.
Developing capability to interact with clients professionally and provide basic customer service following established guidelines.
Willingness to be a reliable team player who is punctual, engaged, and eager to contribute.
Developing problem-solving skills with the capacity to follow documented troubleshooting steps.
Ability to work effectively both independently on assigned basic tasks and collaboratively within a team environment, seeking guidance when needed.
You apply strong critical thinking when working with AI-generated output.
You know how to check for accuracy, identify bias or gaps, and validate results before relying on them.
You use AI responsibly, with a basic understanding of security, privacy, and ethical data-handling considerations, and you know how to keep sensitive information safe when using AI tools.

Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
Employer-paid life & AD&D, short-term disability & long-term disability
Discounted pet insurance plans through Wishbone
Employee Assistance Program (EAP) services available to employees & their dependents
On-site gym available for free use at Denver office
401(k) plan with an employer match of up to 4%
Unlimited discretionary time off hours to be used when needed
10 observed US federal holidays throughout the year
Winter recess for all Actabl employees between December 24th-January 2nd
12 weeks of parental leave for both birthing & non-birthing parents

Software Support Engineer I – Technical Services

Key skills