About this role
Role Overview
- Serves as Field Engineer for specific clients and/or for specific products and applications, including tech kiosks / desks.
- Provides software, hardware and networking support for desktops, laptops, servers, network devices, AV rooms and other networked devices.
- Installs and maintains PCs and associated software, networks, servers, peripherals and other networked devices.
- Supports network products from both operational and maintenance perspectives, including preventative maintenance activities.
- Performs installs, moves, adds and changes as required.
- Tests and certifies PCs, networks, servers and client approved applications.
- Provides follow-up on problems or escalations.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Meets SLA requirements and ensures client satisfaction in all interactions.
Requirements
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 1-2 years’ experience in area of responsibility
- Australian citizen preferable due to government clearance requirement.
Benefits
- Equal Opportunity Employer