CCTV Service Engineer
United Kingdom
Full Time
4 weeks ago
Visa Sponsorship
Key skills
Communication
About this role
Role Overview
- Respond to faults, performance issues, and service requests.
- Complete preventative maintenance to maximise system reliability.
- Provide Level 2 technical support and meet SLA metrics.
- Assist store teams with user queries and best‑practice guidance.
- Troubleshoot IP/analogue CCTV, NVRs, VMS platforms and basic networking.
- Conduct root‑cause analysis and support service improvements.
- Work with remote support teams and escalate issues when needed.
- Act as the on‑site technical contact and maintain clear communication.
- Keep accurate documentation and follow safety standards.
- Take part in product and technical training.
Requirements
- Experience in CCTV service, technical support, or field engineering.
- Knowledge of IP CCTV, networking basics, and VMS platforms.
- Strong troubleshooting ability and customer‑facing experience.
- Full UK driving licence and willingness to travel.
- Experience with EAS systems.
- Knowledge of RFID and retail security technologies.
- Experience supporting multi‑site environments.
Benefits
- Competitive salary
- Functional car
- 25 days annual leave + bank holidays
- Pension with employer match
- Life assurance, EAP, referral scheme
- Discounts including cycle‑to‑work and Johnson Controls products