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CCTV Service Engineer at Johnson Controls | JobVerse
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CCTV Service Engineer
Johnson Controls
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CCTV Service Engineer
United Kingdom
Full Time
4 weeks ago
Visa Sponsorship
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Key skills
Communication
About this role
Role Overview
Respond to faults, performance issues, and service requests.
Complete preventative maintenance to maximise system reliability.
Provide Level 2 technical support and meet SLA metrics.
Assist store teams with user queries and best‑practice guidance.
Troubleshoot IP/analogue CCTV, NVRs, VMS platforms and basic networking.
Conduct root‑cause analysis and support service improvements.
Work with remote support teams and escalate issues when needed.
Act as the on‑site technical contact and maintain clear communication.
Keep accurate documentation and follow safety standards.
Take part in product and technical training.
Requirements
Experience in CCTV service, technical support, or field engineering.
Knowledge of IP CCTV, networking basics, and VMS platforms.
Strong troubleshooting ability and customer‑facing experience.
Full UK driving licence and willingness to travel.
Experience with EAS systems.
Knowledge of RFID and retail security technologies.
Experience supporting multi‑site environments.
Benefits
Competitive salary
Functional car
25 days annual leave + bank holidays
Pension with employer match
Life assurance, EAP, referral scheme
Discounts including cycle‑to‑work and Johnson Controls products
Apply Now
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