Collaborate with stakeholders to define requirements for platform enhancements and fixes.
Perform debugging, root cause analysis, and resolve technical issues on the Salesforce platform.
Investigate and resolve data discrepancies to ensure data integrity.
Deliver solutions using declarative Salesforce tools (Flow, Validation Rules, Permissions).
Undertake light Apex and customisation as needed.
Support and troubleshoot system integrations.
Manage your workload and priorities using Jira.
Document fixes, technical findings, and best practices.

5+ years proven experience in a Salesforce support, analyst, or consultant role.
Strong analytical, problem-solving, debugging skills and communication skills.
Comfortable communicating directly with stakeholders to understand requirements, manage expectations and share findings.
Anticipate business needs beyond what’s explicitly specified in the requirements.
Proficient with Salesforce declarative tools, especially Flow.
Basic to intermediate skills in Apex and/or Lightning Web Components (LWC).
Experience with Jira or similar project management tools.
Familiarity with our wider tech stack is highly regarded, including CI/CD (e.g. Gearset), version control (e.g. GitHub), OmniStudio, JotForm, HubSpot, Slack, AWS S3 and Dialpad.
A proactive learner, keen to grow your career in a collaborative team.
Must have Salesforce Administrator and either Platform Developer I (PD1) or equivalent certification(s).

This is a remote role that will be set up as an independent contractor engagement.
To ensure alignment and transparency, successful candidates will be expected to:
Disclose any existing ongoing roles or client work
Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

Salesforce Technical Consultant

Key skills