Instructional Design – Systems Administrator

Role Overview

• Act as main learning management administrator, including evaluating feedback to continuously iterate and improve upon content.
• Monitor and maintain Canvas environment including but not limited to: Templates, Term Calendars, Accessibility dates, monitoring/managing updates
• Creation of course shells each term.
• Manage user accounts and enrollments, primarily via SIS imports.
• Ensure maximum utilization of LMS and plan/implement updates, improvements and new features.
• Manage integration with other applications, currently: Zoom, Panopto, Watermark, Qwickly, Turnitin, Intedashboard and Examplify.
• Maintain “special case” courses each term
• Regularly update student facing department pages.
• Present group training sessions as needed.
• Ensure consistency in e-learning experience and design.
• Act as primary contact for all LMS vendor issues and concerns, liaison with vendor for issue resolution.
• Process and track learning requests via ticketing system, including formal training requests and daily "help" requests.
• Keep up to date on LMS skills as well as other forms of learning technology.
• Develop and produce LMS analytical data reports as requested.
• Train new faculty/staff Canvas users.
• Maintain training content library/website (Lib Guides) ensuring regular updates for relevance.
• Develop professional working relationships with departments across the organization.
• Work with Ed Tech staff in ticket and software management, as well as setup and support of classrooms/meeting rooms as needed.
• Participate in department meetings and other committees, groups, and task forces as assigned.
• Work with appropriate level of assistance, instruction and supervision.
• Proactively advise supervisor of project status, potential issues and overall work progress.
• Perform, with team approach, other duties as assigned.

Requirements

• Bachelor’s degree with major in Instructional Design or related area of study with at 4-6 years of LMS administration desired.
• Equivalent combination of education and experience may be substituted.
• Must be willing to work evenings and weekends.
• Experience working in higher education strongly preferred.
• Must have familiarity with best practices and adult learning theory/principals.
• Impeccable interpersonal and customer service skills are required.
• Must demonstrate excellent written and verbal communication skills as well as organization and time management skills.
• Must have strong ability to organize, prioritize, and work toward multiple goals at the same time.
• Must be detail oriented.
• Capable of carrying out a given task with all details necessary to get the task done well.
• Excellent problem solving, analytic, and troubleshooting skills required.
• Canvas Certified Administrator preferred, or willing to take certification course.
• Experience with videoconferencing, video capture and video content management software such as Panopto and Zoom.
• Advance level computer skills.
• Experience with Microsoft Office 365, including Outlook and Teams.
• General Internet skills are essential.
• Intermediate to advanced MS-Excel ability required.
• Familiarity with MS Active Directory.
• Aptitude for learning new technology.

Benefits

• Generous employer contribution for Medical, Dental and Vision Insurance (depending on which plan/level the employee elects).
• 403 (b) Employer Retirement contribution of 8% (up to 8k per year) Fully and immediately vested.
• Company Paid Life and AD&D Insurance.
• Paid Long-Term Disability Insurance.
• Flexible Spending Plan.
• Paid Winter & Fall Breaks
• Additional 10+ Paid Holidays
• Accrued Paid Time Off
• Wellness Programs
• On-Campus Convenience Store.
• Complimentary bottomless Specialty Coffee.
• Use of on-campus Law Library facilities.