Oversee payer and referral source relationships within assigned region.
Manage client expectations and maintain ongoing communication.
Coordinate with AdaptHealth teams to support specific client agreements.
Monitor compliance with contractual obligations and service level agreements.
Provide specialized support for large, capitated contracts and strategic accounts.
Ensure high-touch service delivery for enterprise-level client relationships.
Track service performance metrics against established benchmarks.
Identify areas for operational improvements and efficiency gains.
Collaborate with internal teams to implement process enhancements.
Facilitate communication between clients, internal teams, and stakeholders.
Prepare and distribute performance reports and status updates.
Lead resolution efforts for escalated customer and client issues.
Collaborate closely with Regional Vice President, Operations on strategic initiatives.

Bachelor's degree in relevant field
Five (5) years’ experience in client relationship management or healthcare operations
Experience with contract management and performance monitoring
Background in healthcare payer or referral relationships preferred.
Valid and unrestricted driver’s license in the state of residence.

Must maintain patient confidentiality and function within the guidelines of HIPAA.
Requires regular travel throughout the region.
Completes assigned compliance training and other educational programs as required.

Regional Program Manager

Key skills