Key skills
Leadership
About this role
Role Overview
- Monitors and measures the team of representatives
- Ensures staff are appropriately trained and held accountable for achieving standards and goals
- Identifies root cause of issues and works with others to improve overall processes
- Develop and maintain working knowledge of current HME products
- Prepare reports as needed for various departments and leadership
- Responsible for ensuring that the actions of the team support the achievement of Patient Experience scores
Requirements
- High School diploma required
- Associate degree from an accredited college preferred
- Two (2) years customer service management experience required
- Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred
Benefits
- Health insurance
- Flexible work arrangements