Customer Service Supervisor
Dayton, Minnesota, United States of America
Full Time
4 hours ago
$55,000 - $70,000 USD
H1B Sponsor
Key skills
Leadership
About this role
Role Overview
- Lead, coach, and develop a team of 12 – 18 customer service professionals
- Establish performance expectations and conduct regular reviews
- Promote a service-oriented culture focused on responsiveness and accuracy
- Oversee daily customer service operations
- Maintain strong client relationships and ensure timely resolution of issues
- Develop and refine customer service processes and documentation
- Track and analyze service metrics and implement corrective actions
Requirements
- 3 years of customer service experience, with prior leadership or supervisory responsibility
- Experience in promotional products, branded merchandise, fulfillment, logistics, or eCommerce environments preferred
- Strong understanding of order management, inventory concepts, and customer service workflows
- Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment
- MS Office Suite proficiency
Benefits
- Health insurance
- 401(k) plan with company match
- Paid time off (PTO)
- 64 hours of annual holiday pay
- Wellness programs
- Life and disability coverage
- Flexible spending accounts
- Health savings accounts