Senior Analyst, IT Client Services

Role Overview

• This position supports two Cardinal Health's Montgomery, NY Distribution facilities.
• Candidate will be one of two IT support persons for the site and work with various teams across the organization to provide IT support.
• Responsible for providing Tier 2+ support for software and hardware devices (virtual or physical) related to desktops, laptops, warehouse technologies, and associated peripherals.
• Must be able to act as co-primary owner of IT support at these sites, which may include some after hour support and weekend activities.
• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
• Installs/removes/configures hardware and software.

Requirements

• 2-4 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Experience in a Warehouse Environment, preferred
• Knowledge of RF scanners, document and label printers, barcode scanners
• Working knowledge of Windows 10/11, SCCM, ServiceNow and Office 365

Tech Stack

• ServiceNow

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short
• and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs