About this role
Role Overview
- This is a part-time, hourly position.
- Assumes responsibility for the effective and professional completion of call center representative functions.
- Receives customer telephone questions and complaints in a professional manner.
- Answers inbound calls in a timely manner.
- Responds to customer inquiries.
- Provides personalized customer service by responding to the needs of the customer.
- Manages and updates customer profile with the status of each customer.
- Coordinate with departments to achieve customer satisfaction.
- Build customer loyalty by meeting customer expectations.
- Evaluate problems of the customers and provide logical lasting solutions.
- File disputes for customers in accordance with Regulation E.
- Replies to all corresponding email.
- Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.
- Keeps supervisor informed of significant problems.
- Corresponds with Fraud Department of potential fraudulent activity.
- Maintains effective working relations with the operations department.
Requirements
- Customer Service Experience.
- English and/or Bilingual (English & Spanish).
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily.
- Ability to share work among a customer service team.
- Attentiveness and patience.
- Time-management skills.
Benefits
- Transcard offers benefits starting the first of the month following the month of hire (Medical, Dental, & Vision, 401(k) Match!, Paid Time Off, Life-Disability Insurance, and more)