Bilingual Customer Service Assistant – English, Spanish

Role Overview

• Handle inbound and outbound calls, ensuring timely, professional responses.
• Manage notifications, letters, timelines, and reports for client cases.
• Follow up with clients, including those in “no cooperation” status, to confirm details and move cases forward.
• Schedule and confirm appointments.
• Use CRM and communication tools (Camplegal, Monday, Slack, Google Workspace) to track and manage interactions.
• Uphold high service standards by meeting KPIs for calls, follow-ups, and reporting.

Requirements

• Education: High school diploma required; studies in Communications, Law, Business Administration, Tourism, or related fields preferred.
• Experience: Call center, customer service, or related experience (preferred).
• Bilingual: Clear and effective communication skills in both Spanish and English (written and spoken).
• Technical Skills: Strong command of Google Workspace and familiarity with CRM platforms.
• Soft Skills: Empathy, problem-solving, time management, and organizational skills.
• Flexibility: Availability for rotating shifts with full-time commitment.

Benefits

• A competitive compensation: base payment per hour (Between $5 to $7 USD per hour worked)
• Ongoing professional development opportunities for you to strengthen your skills and grow in your career.
• A dynamic and challenging work environment, where your talent will be valued and recognized.
• The opportunity to make a positive impact on people's lives, helping them achieve their dreams of a better life in the United States.
• Paid time off, available after 12 months.
• 100% Remote.