Serve as a first-line support resource for enterprise applications, including Dynamics 365 F&O, Salesforce, Visual Planning, and Replicon.
Triage, document, and resolve user-reported application issues, escalating to the Sr. Manager IT Applications or third-party vendors as appropriate.
Provide rapid response to issues requiring same-day resolution, ensuring minimal disruption to business operations.
Perform system administration tasks including user provisioning, role and permission management, and configuration changes within enterprise applications.
Manage and maintain multiple application environments, ensuring stability and consistency across the landscape.
Assist with the testing and validation of system changes, enhancements, and integrations prior to deployment.
Collaborate with business users and department stakeholders to understand application needs and translate them into actionable support or configuration requests.

5+ years of experience supporting enterprise or SaaS applications in a business environment.
Hands-on experience with system administration tasks such as user management, configuration, and basic troubleshooting within enterprise platforms.
Working knowledge of database concepts and the ability to write or interpret basic SQL queries.
Familiarity with integration concepts and how business data flows across connected systems.
Strong analytical and problem-solving skills with the ability to diagnose and resolve application issues efficiently.
Excellent communication and interpersonal skills; able to translate technical information for non-technical users.
Highly organized, self-motivated, and able to manage multiple priorities in a fast-paced environment.
Genuine interest in learning new applications and helping others apply technology to their work.

Enterprise Application Administrator

Key skills