Director of Digital Properties

Role Overview

• Serve as product owner for Seattle Symphony’s website and digital ecosystem, guiding long-term platform strategy and development.
• Establish and manage the digital product roadmap, prioritizing platform enhancements and development initiatives in partnership with organizational leadership.
• Ensure digital platforms support ticket sales, fundraising initiatives, learning programs, and audience engagement across Seattle Symphony and Benaroya Hall.
• Maintain a holistic view of the digital patron journey, improving the online experience based on user behavior, stakeholder feedback, and evolving institutional priorities.
• Identify opportunities to leverage emerging technologies and digital tools to enhance audience engagement and operational efficiency.
• Oversee the development, maintenance, and optimization of the Seattle Symphony website and related digital platforms.
• Serve as the organization’s lead subject matter expert on digital integrations with Tessitura, ensuring effective alignment between the website, ecommerce systems, and patron data infrastructure.
• Collaborate with external developers and technology partners to implement platform enhancements, troubleshoot issues, and support system upgrades.
• Ensure digital platforms are secure, reliable, and scalable while maintaining strong data and payment security practices.
• Partner with the Senior Director of Marketing to support digital campaigns, subscription initiatives, and other revenue-generating strategies.
• Collaborate with the Senior Director of Communications & Storytelling to ensure digital platforms effectively present editorial content, multimedia storytelling, and organic social media initiatives.
• Work closely with Development to support digital fundraising initiatives and donor engagement strategies.
• Partner with Education & Community Engagement to support digital access to educational programs and community initiatives.
• Supervise the Digital Project Manager and Digital Project Manager, CMS, providing guidance and prioritization of digital initiatives.
• Manage relationships with external developers, technology vendors, and integration partners to ensure reliable and effective digital infrastructure.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Significant experience managing complex websites, digital platforms, or ecommerce environments, ideally within arts, cultural, nonprofit, or mission-driven organizations.
• Strong understanding of CRM systems and digital integrations, with experience working with platforms such as Tessitura strongly preferred.
• Experience leading website development initiatives and managing external developers, technology vendors, and integration partners.
• Familiarity with CMS platforms, digital product workflows, and web technologies (e.g., HTML, CSS, APIs, data integrations) sufficient to collaborate effectively with technical teams.
• Strong analytical and problem-solving skills, with the ability to use data and user behavior insights to drive platform improvements and audience engagement.

Benefits

• Excellent Medical, Dental and Vision Insurance (PPO, low deductible)
• Employer paid Long-Term Disability, AD&D and Life Insurance
• Employer paid ORCA pass for Metro, Sound Transit, the WA State ferries, or other public transport system or onsite parking
• 403b retirement savings plan with employer matching at 1 year
• 10 days Vacation Time, 10 days Sick Time
• 2 personal days
• 11 paid holidays per year
• Your birthday off!
• Employee Assistance Program