Make sure work moves seamlessly between Porto and the U.S.
Advocate for safety operations in Porto
Turn local signals into global action
Help teams adopt improvements that stick
Explain changes in plain language
Chair the Porto Leadership Council
Partner with the Admin/HR partner
Represent the needs of all Porto teams in big decisions
Lead through influence initially
Requirements
Significant experience (typically 8+ years) in Trust & Safety, risk, operations, or a related field, including site or regional leadership responsibility
Experience leading teams or sites in the EU/UK region
Proven track record of improving operational performance using data and structured problem solving
Experience working with or managing vendors/BPOs
Strong communication skills in English and Portuguese, both written and verbal
Comfort operating in a global, matrixed environment and leading through influence as well as direct management
Familiarity with EU/UK online safety expectations and how they translate into day-to-day operations
Passion for creators, communities, and the health of online ecosystems