Key skills
LeadershipCommunicationProblem Solving
About this role
Role Overview
- Keep the safety pipeline healthy during EU hours
- Make sure work moves seamlessly between Porto and the U.S.
- Advocate for safety operations in Porto
- Turn local signals into global action
- Help teams adopt improvements that stick
- Explain changes in plain language
- Chair the Porto Leadership Council
- Partner with the Admin/HR partner
- Represent the needs of all Porto teams in big decisions
- Lead through influence initially
Requirements
- Significant experience (typically 8+ years) in Trust & Safety, risk, operations, or a related field, including site or regional leadership responsibility
- Experience leading teams or sites in the EU/UK region
- Proven track record of improving operational performance using data and structured problem solving
- Experience working with or managing vendors/BPOs
- Strong communication skills in English and Portuguese, both written and verbal
- Comfort operating in a global, matrixed environment and leading through influence as well as direct management
- Familiarity with EU/UK online safety expectations and how they translate into day-to-day operations
- Passion for creators, communities, and the health of online ecosystems
Benefits
- Healthcare
- Vacation leave
- Company holidays
- Recharge days
- Lifestyle stipends
- Learning and development stipends
- Parental leave
- Sick leave
- Pension with employer contribution