Be the primary point of contact for the client, responsible for implementing best practices
Establish and maintain effective relationships with clients
Provide consultative support including writing and documentation
Act as a strategic partner and research industry trends
Ensure program objectives and service levels are met
Deliver on account goals by executing targets
Leverage CRM tools to deliver results
Identify and analyze client concerns
Coach and motivate a team of representatives

Bachelor's Degree preferred with 5-7 years’ experience in the contact center industry
Strong understanding of the contact center environment to enhance performance and achieve client and financial targets
Outstanding presentation and writing skills for client meetings
Experience utilizing telephony software, CRM systems software and reporting tools
Advanced skills in Microsoft Office including Word, Excel, Outlook, PowerPoint
Knowledge of AI capabilities in a contact center environment
Management experience across multiple channels

Account Manager, Contact Center

Key skills