Key skills
ITSM
About this role
Role Overview
- Oversee scheduling and work allocation for teams
- Act as subject matter expert and escalation point
- Lead improvement of Service Desk processes
- Monitor support services for continuous improvement
- Provide technical assistance for hardware and software issues
Requirements
- 7+ years’ experience in a help desk or IT services capacity
- Minimum of 2+ years of managerial experience
- Advanced ITIL/ITSM certifications considered an asset
- Technical knowledge supporting computer software and hardware
- Proficient in MS Office product suite
Tech Stack
- ITSM
Benefits
- Hybrid work model
- Continuous training and development support
- Performance review process
- Collaborate with Human Resources and Senior Manager for recruitment