Key skills
CommunicationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Responsible for optimizing the customer experience and coordinating post-sales implementation
- Collaborating with customers to ensure they are realizing expected value from Equifax solutions
- Driving adoption and retention of products and solutions
- Providing customers with the knowledge to utilize Equifax solutions effectively
- Working alongside the Account Executive to identify growth opportunities within customer accounts
- Assessing customer health and driving resolution of reported issues
Requirements
- Bachelor's degree from an accredited university or equivalent work experience
- 7+ years of experience in a B2B customer success, account management, or other client-facing role with large, Enterprise clients, preferable financial institutions
- Experience working cross-functionally with complex, multi-divisional, multi-geographical customers
- Experience keeping clients engaged and increasing product usage, while building customer loyalty
- Exceptional communication skills to foster positive business relationships
- Willingness to travel ~20%
Benefits
- Comprehensive compensation and healthcare packages
- 401k matching
- Paid time off
- Organizational growth potential through our online learning platform with guided career tracks
- Annual incentive program