Problem Support Manager
Ashburn, Virginia, United States of America
Full Time
6 hours ago
Key skills
ServiceNow
About this role
Role Overview
- Conduct root cause analysis (RCA) for recurring incidents.
- Maintain and manage problem records in ServiceNow.
- Identify corrective and preventive actions.
- Provide trend analysis reports to CBP stakeholders.
- Coordinate problem review boards and follow-up activities.
Requirements
- 6+ years of experience in problem or network support management.
- Bachelor’s in IT, Engineering, or related field.
- ITIL v3 and CCNA certification.
- CCNP or CompTIA Network+ certification.
- Experience with Federal ITIL processes.
Tech Stack
- ServiceNow