Build, maintain, and optimize custom reports, dashboards, KPIs and scorecards in SmartAdvocate to support leadership and operational teams.
Manage configuration and enhancements, including fields, workflows, statuses, automation logic, and reporting structures.
Design user-friendly dashboards, continuously improving usability and relevance based on stakeholder feedback.
Analyze case data, workflow trends, user activity, and operational metrics to identify opportunities for process improvement and efficiency gains.
Audit data quality and reporting reliability, identifying inconsistencies, missing data, or workflow breakdowns.
Collaborate with Executive Leadership, Operations, and IT to instill best practices.
Ensure reporting accuracy, consistency, and data integrity across SmartAdvocate.
Generate recurring and ad hoc reports.

5+ years of direct, hands-on experience working in SmartAdvocate within a personal injury law firm (required).
Proven experience building and maintaining custom SmartAdvocate reports and dashboards.
Strong understanding of personal injury case workflows, including intake, pre-litigation, litigation, settlement, and post-settlement operations.
Experience analyzing operational data and presenting insights to leadership in a clear, actionable way.
Strong understanding of data integrity, reporting logic, and workflow dependencies within a case management system.
Ability to manage multiple reporting requests and priorities in a fast-paced law firm environment.
Excellent problem-solving, communication, and stakeholder management skills.

Data Analyst

Key skills