Support the implementation lifecycle from SOW signature through tenant go-live, helping coordinate tasks and track progress
Help prepare materials for internal and external kickoff meetings, ensuring stakeholders have the information they need
Assist with communication between Data Operations, R&D, and Customer Success to keep data-related workflows on track
Track data movement across the client portfolio—receipt, ingestion, and ongoing updates—proactively flagging inconsistencies or anomalies
Help maintain organized records of account details including SOW information, configuration files, and key contact lists
Follow and help document repeatable processes that support cross-team collaboration and a consistent customer experience
Gather and organize key data points and updates to help Customer Success Managers and Account Executives stay informed
Support Attribution engagements by helping collect training data, organize inputs, and assist with customer onboarding alongside the Attribution Program Manager
Assist with customer training sessions on Harmonya’s Attribution capabilities and help process ongoing data inputs
Help ensure attribution-related data is collected in the correct format and routed to the right internal teams

4-7 years of experience in data operations, implementation support, customer onboarding, or a related role—exposure to CPG, retail data, or SaaS is a plus
Familiarity with retail or syndicated data (e.g., Nielsen, IRI/Circana, retailer POS data) is preferred but not required
Solid organizational skills with the ability to manage multiple tasks and keep work on track across accounts
Clear written and verbal communication skills—comfortable participating in client calls and internal meetings
Detail-oriented and process-minded—you follow steps carefully and flag issues when something doesn’t look right
Comfort navigating ambiguity and working in a fast-paced, evolving environment
Familiarity with data ingestion workflows, file formats, and basic data quality concepts is a plus
Experience in a fast-growing B2B SaaS startup environment is preferred

Data and Implementation Analyst

Key skills