Assistant Vice President, Business Enablement Platform Services – ServiceNow Platform

Role Overview

• Provide executive technology leadership across the ServiceNow Platform.
• Develop and execute strategic plans and oversee the operations of the ServiceNow Platform product lifecycle, encompassing Stakeholder Management, Governance and Communications, Scope and Financials, Team Management, Technology and Delivery, and Operations Support.
• Lead Product Delivery that fosters cross-enterprise collaboration, development, engagement, and innovation via Agile Framework (i.e., SAFe).

Requirements

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field, or the equivalent combination of education, training and experience.
• Executive level experience leading the delivery and on-going support of ServiceNow (SNOW) Platform working in a large-scale IT organization with diverse technologies, solution architectures while operating in a Product Delivery model leveraging Agile framework (i.e. SAFe) including Portfolio Management, ITSM, ITBM, CMDB, GRC, etc. modules.
• Advanced verbal and written communication as well as presentation skills targeted to the audience, including senior executive level leadership. Proven experience standing up and facilitating Executive Level Steering Committees.
• Ability to collaborate with Stakeholder and Partners to develop a ServiceNow (SNOW) Platform roadmap and vision aligned to business strategies and goals and implement action plans to achieve strategic goals and stated outcomes leveraging SAFe delivery model.
• Significant experience in demonstrating thought-leadership, initiative-taking, critical decision-making and creativity solving business problems, demonstrating the ability to accelerate the delivery of new capabilities and having a business value vs. cost critical mindset.
• Advanced knowledge leveraging Agile delivery frameworks (i.e., SAFe) and transforming delivery teams from traditional waterfall/hybrid delivery to agile delivery model.
• Demonstrated experience implementing AI strategies leveraging ServiceNow or Co Pilot / ServiceNow integration as well proficient in emerging technology landscape for the ServiceNow Platform.
• Significant experience in vendor management including leading discussions and negotiations resulting in contractual outcomes. Critical thinking with a business value vs cost mindset.
• Significant experience onboarding and maintaining relationships with Systems Integrators, Service Providers, etc. to support the delivery of capabilities aligned to ServiceNow (SNOW) Platform Roadmaps and hold accountable.
• Significant experience in resource allocation and management.
• Significant experience in budget management including planning, actuals and forecasting and corrective action.
• Significant experience in leading, guiding and coaching professional staff.

Tech Stack

• ITSM
• ServiceNow

Benefits

• Navy Federal provides a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.