Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports.
Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources.
Work under minimal supervision and use complete understanding of business needs and objectives to make recommendations that have impact on the achievement of operational goals.
Advanced skill set and proficiency with procedures and analysis techniques.

5-7 years of experience in data analysis and reporting
Complete knowledge and understanding of business area/specialization
Advanced skill using business intelligence applications and/or cloud services
Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors
Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis
Advanced skill in complex data manipulation across multiple tables
Effective data integration, cleaning and validation skills
Skill communicating data analysis and visualizations to nontechnical and senior audiences
Skill with data analysis tools and programming languages such as Python, R
Research skills
Interpersonal skills
Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words
Bachelor's Degree in Business Administration, Statistics, or related field

Senior Business Intel Analyst, Contact Center Operations

Key skills