Senior Program Manager

Role Overview

• In collaboration with a Sales Leader and with the support of Customer Engineering, engage in customer requirements definition prior to contract negotiations during the Sales Cycle
• Develop details program plans based on clearly defined customer requirements with the support of Customer Engineering during the Definition Cycle
• Understanding of the IMRIS product and service offering specific to the assigned customer prior to final contract negotiation
• Communicate and coordinate with all affected areas of the company to ensure awareness of all customer requirements and obligations for assigned customer programs
• Ensure that schedules are in place to ensure the timely delivery of IMRIS products and services in accordance with customer requirements and IMRIS company Master Schedule during the Delivery Cycle
• Conduct regular internal and external reviews to ensure adherence to committed schedules. Responsible for initiating suitable corrective action plans when critical path milestones are at risk
• Manage all costs associated with assigned customer programs to ensure that company financial objectives are achieved
• Conduct formal and/or informal reviews of customer satisfaction throughout the Program Management process and report to Senior Management.
• Develop initiatives to assure the highest possible level of customer satisfaction, quality and risk management
• Budgetary management of all Program Management resources to meet annual company plans
• Responsible for quality and risk management of all IMRIS activities associated with Program Management consistent with company objectives
• Exhibits leadership practices consistent with company values and traits

Requirements

• Minimum of advanced certification or Bachelor Degree, preferably in either Business or Engineering fields, or equivalent experience
• Minimum of 10 years’ experience in program management of complex technical products and services in professional markets preferred
• 5 years of experience leading capital equipment projects design, development & delivery to medical facilities
• Excellent team leadership and management skills
• Excellent written, verbal and presentation communication skills
• Excellent focus on responsive customer satisfaction and service delivery.
• Able to effectively deal with complex issues at multiple levels and with multiple functions in a customer organization
• Strong organizational and creative problem-solving skills

Benefits

• Health Insurance
• Dental Insurance
• 401(k) savings plus matching
• Flexible Spending Account
• Life Insurance
• Disability Insurance
• Vision Insurance
• Generous PTO
• Incentive bonus
• Paid Parental Leave