In collaboration with a Sales Leader and with the support of Customer Engineering, engage in customer requirements definition prior to contract negotiations during the Sales Cycle
Develop details program plans based on clearly defined customer requirements with the support of Customer Engineering during the Definition Cycle
Understanding of the IMRIS product and service offering specific to the assigned customer prior to final contract negotiation
Communicate and coordinate with all affected areas of the company to ensure awareness of all customer requirements and obligations for assigned customer programs
Ensure that schedules are in place to ensure the timely delivery of IMRIS products and services in accordance with customer requirements and IMRIS company Master Schedule during the Delivery Cycle
Conduct regular internal and external reviews to ensure adherence to committed schedules. Responsible for initiating suitable corrective action plans when critical path milestones are at risk
Manage all costs associated with assigned customer programs to ensure that company financial objectives are achieved
Conduct formal and/or informal reviews of customer satisfaction throughout the Program Management process and report to Senior Management.
Develop initiatives to assure the highest possible level of customer satisfaction, quality and risk management
Budgetary management of all Program Management resources to meet annual company plans
Responsible for quality and risk management of all IMRIS activities associated with Program Management consistent with company objectives
Exhibits leadership practices consistent with company values and traits
Requirements
Minimum of advanced certification or Bachelor Degree, preferably in either Business or Engineering fields, or equivalent experience
Minimum of 10 years’ experience in program management of complex technical products and services in professional markets preferred
5 years of experience leading capital equipment projects design, development & delivery to medical facilities
Excellent team leadership and management skills
Excellent written, verbal and presentation communication skills
Excellent focus on responsive customer satisfaction and service delivery.
Able to effectively deal with complex issues at multiple levels and with multiple functions in a customer organization
Strong organizational and creative problem-solving skills