Director, Distribution & Services

Role Overview

• Develop and implement the overall trade and distribution strategy for Xenon’s commercial portfolio, ensuring efficient and compliant product flow from manufacturing through to patients.
• Oversee selection, onboarding, and management of trade partners including 3PL providers, retail pharmacies, specialty distributors, specialty/digital pharmacies, and wholesalers.
• Lead trade agreement development, contracting, and performance management, including service level, fee-for-service, and distribution network optimization.
• Partner with Finance, Supply Chain, and Commercial teams to forecast demand, monitor commercial channel inventory, and identify trends impacting availability.
• Ensure compliance with federal and state distribution regulations (DSCSA, PDMA, licensing, and other requirements).
• Serve as Xenon’s subject matter expert for trade operations during product launches, ensuring seamless alignment across the organization.
• Manage relationships with trade partners to optimize cost, performance, and customer satisfaction.
• Develop and track key performance indicators and dashboards for distribution, inventory, and trade partner performance.
• Provide strategic input into gross-to-net modeling, revenue recognition, and channel incentive design.
• Develop, implement and oversee Xenon’s patient services strategy to ensure timely access to therapy and optimal patient experience.
• Establish and manage relationships with patient support vendors, including hub services, reimbursement support, and financial assistance programs.
• Collaborate with Market Access, Trade, and Commercial teams to align patient services with distribution and channel strategies.
• Ensure compliance with all regulatory requirements related to patient support programs, including privacy and data protection standards.
• Monitor and report on patient services performance metrics, including time-to-treatment, patient satisfaction, and program utilization.
• Serve as the internal subject matter expert for patient support during product launches, ensuring seamless integration with trade and distribution operations.

Requirements

• Bachelor’s degree required; advanced degree or MBA preferred
• Minimum 8-12 years of experience in trade and distribution management for retail, specialty, or rare disease pharmaceuticals
• Proven success in designing trade and services strategies and managing distribution networks in commercial-stage companies
• Strong understanding of 3PL models, pharmacy contracting, and class-of-trade dynamics
• In-depth knowledge of trade and services operations systems and data reporting
• Exceptional cross-functional collaboration skills with Supply Chain, Finance, Market Access, and Commercial Operations teams
• Ability to thrive in a fast-paced, growth-stage environment.

Benefits

• Our Total Rewards program includes base salary, target bonus, and stock options
• Full range of benefits including medical, dental, vision, short-& long-term disability, accidental death & dismemberment, and life insurance programs
• Employee Assistance Program
• Travel insurance
• Retirement savings programs with company matching contributions
• Vacation, personal days, sick days, and an end-of-year company shutdown
• Expanding Training, Learning & Development program, including a Tuition Assistance program for advanced degrees