Process assessment submissions and certifications in line with operational procedures
Carry out administrative QA checks and generate certificates
Make certification decisions for assessments under Administrative QA audit level
Produce, issue and reconcile invoices, proposals and invoicing schedules
Maintain accurate operational, financial and customer records across BREEAM systems, databases and internal platforms
Generate weekly operational reports, SLA and KPI data and correct data errors
Support the review, editing and publishing of controlled documents and scheme resources
Conduct income reconciliation and review historical invoicing
Create project codes, proposals, customer accounts and invoices in Agresso and MS Dynamics365
Respond to customer queries via email, phone and Live Chat, ensuring timely and accurate information
Maintain document registers and controlled document portals
Provide operational and administrative support to the BPS Operations Manager and wider BPS teams
Collaborate with internal teams including QA & Certification, Finance, Training, Technical and scheme application colleagues to ensure efficient service delivery

Strong attention to detail with the ability to maintain accurate administrative and operational records
Experience working within an administrative, operations or coordination role
Confidence in following established procedures, workflows and compliance requirements
Proficiency in MS Excel, including use of formulas and Pivot Tables
Competent use of MS Word, Outlook, Teams and database‑driven systems
Capable of handling and prioritising a demanding workload, with strong analytical thinking and problem-solving skills
Strong written and verbal communication skills for handling internal and external queries
Ability to quickly learn new systems, tools and processes
Experience generating reports, reviewing data accuracy and supporting financial administration
Capability to work independently and as part of a wider team
Comfortable managing customer or stakeholder enquiries through multiple channels (email, phone, live chat)
Experience coordinating documentation, updating controlled records and supporting audit or quality processes.

Pension scheme – 5% employer-matched contribution
Life assurance – 4x your basic salary
Enhanced maternity package
HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
Learning & development – Free access to BRE Academy and our online learning platform
Professional membership reimbursement

Operations Coordinator – 12 Month FTC

Key skills