Build and maintain intelligent, customer‑friendly IVR and routing flows.
Collaborate closely with Java/Spring Boot teams on integrations and data models.
Use CX as Code (Terraform provider for Genesys Cloud) to manage configuration across Dev, UAT, and Production environments.
Analyze and optimize performance, including API rate limits and notifications.
Support teams embedding Genesys widgets into our custom Angular agent desktop.

Minimum 3+ years of relevant education (Computer Science, Information Technology, Software Engineering, or similar)
At least 5+ years of experience in the IT industry, ideally within software development, integrations, or cloud-based platforms.
Genesys Cloud Architect: Designing inbound/outbound call, email, and message flows, including reusable tasks and secure flows.
Data Actions & Integrations: Building and troubleshooting data actions that connect to RESTful Spring Boot services.
Genesys SDKs & APIs: Experience with the Platform API, Notifications API (WebSockets), and Analytics API.
Scripting: Creating dynamic Agent Scripts integrated with the Genesys Cloud Embeddable Framework.
Web Messaging & Digital: Implementing Web Messaging (v3) with custom deployment and journey tracking.
Outbound Campaigns: Configuring Predictive, Power, and Agentless dialing modes.
Security (OAuth): Implementing secure authentication flows (Authorization Code, Client Credentials, PKCE).

Senior Genesys Cloud Developer

Key skills