Key skills
SaaSCommunicationSales
About this role
Role Overview
- Develop strong relationships with day-to-day users and key decision makers
- Advise customers on best practices and optimization strategies
- Maintain high customer satisfaction (NPS)
- Mitigate churn risk
- Be the voice of the customer to Product and Marketing teams
- Provide feedback for product improvements and feature requirements
- Support the launch of new features to specific customer segments
- Collaborate with Sales and Marketing teams
Requirements
- minimum 1 year experience as a CSM in a Saas environment or you have experience in Finance and wish to transition as a CSM (i.e. accounting)
- Excellent communication and consultative approach
- Ability to independently manage a customer portfolio
- Analytical mindset and attention to detail
- Passion for customer experience
- Experience in Fintech or Finance teams is a strong plus
- Application and CV in English is required.
Benefits
- Flexible on-site policy : 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)
- Lunch 60% funded by Spendesk (Swile Card)
- Alan Premium health insurance
- A Gymlib pass to let off steam after a productive day at work
- Access to Moka.care for emotional and mental health wellbeing
- Latest Apple equipment
- Great office snacks to fuel your day
- A positive team to work with daily!