Inspire and manage a talented team, ensuring performance reviews, continuous professional development, and successful team hires
Utilise and enhance digital Management Information (MI) to improve efficiency and achieve performance targets
Oversee digital processes, identify new opportunities for revenue growth, and drive business development strategies
Streamline workflows through technology, automation, and innovative solutions to enhance customer experience
Monitor call system performance, including bounce rates, drop-offs, and response times, ensuring service levels are consistently met
Work closely with Managing Directors to review account performance, identify strengths and opportunities, and manage external relationships
Deliver robust MI reporting to track workflows, customer experience, and other critical business metrics

A background in the insurance industry
Experience in a similar Operations Management role
Strong data analysis skills and the ability to leverage digital MI for performance improvement
Excellent IT and systems knowledge (Excel, PowerPoint essential; Open GI desirable)
Outstanding communication and relationship-building skills at all levels

27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
Auto enrolment into our excellent pension scheme (5% employer matched contribution)
Flex-benefits
A range of flexible benefits to choose from, that are most important to you
Group Life Assurance cover
3 months Maternity, Paternity & Adoption leave all fully paid
Professional qualification study support relevant to your role and career
Perks at work
amazing discounts on cinema tickets, meals out, luxury items etc.
Holiday purchase scheme
up to 5 days annually

Operations Manager

Key skills