IT Manager

Role Overview

• Embark on a journey with Aqovia.
• Manage IT operations, resources, and support for a team of up to 80 people working in a hybrid structure.
• Hardware ordering and procurement: Assess hardware needs, manage vendor relationships, monitor IT equipment budget.
• Configuration and Provisioning: Install operating systems, set up user accounts, ensure compliance with IT policies.
• Servicing, Repairs & Troubleshooting: Diagnose and resolve issues, maintain systems, provide hands-on support.
• Logistics Management: Coordinate delivery/setup for new hires, manage return of equipment for departing employees.
• Help Desk and User Support: Set up ticketing system, deliver excellent service to users.
• Asset and Licence Management: Maintain inventory, track device lifecycles and licenses.
• Documentation and Compliance: Prepare/update policy documentation, ensure compliance with data protection laws.

Requirements

• A degree in Computer Science, IT, or a related field or equivalent practical experience.
• Strong knowledge of Google Workspace, Microsoft Office 365 and common collaboration tools.
• Experience setting up and managing ticketing systems.
• Excellent troubleshooting and multitasking skills.
• Strong business communication and interpersonal skills.
• Proven experience in IT support, procurement, and licence management.
• A customer-service-oriented mindset with a proactive approach to resolving issues.
• Good understanding of networking, security, and device management principles.

Benefits

• Competitive benefits package: including healthcare, paid for gym membership, pension scheme, perkbox and more.