Key skills
ReactTime Management
About this role
Role Overview
- Monitor the mailboxes used by technicians – categorising, responding, and escalating as appropriate
- Monitor/update training matrix tracking technician and clinician competency
- Monitor the technician error logs, responding and flagging any action required
- Monitor other trackers in place
- Support with admin following surveys/feedback
- Admin support for the clinicians who also require tracking to ensure training and audits are completed annually
- Produce internal reports related to the network – weekly/monthly SLA/KPI data
- Approval of Collection Technician expenses/workbooks and responding to queries
- Process monthly claims of technician workbooks and accrued annual leave data
- Support the Network Manager with document control requests and monitoring
- Support the Network Manager by sending pre-interview questionnaire and arranging interviews with prospective technician candidates
- Administrative tasks following training including adding details to systems, trackers, and collating feedback
- Liaise with CS teams to ensure shadowing is arranged for new technicians within the first two weeks of completing training
- Build and maintain excellent relationships with all key stakeholders
- Promote Hampton Knight in a positive way
- Schedule annual competency audits for technicians and D&A trained clinicians
- Schedule one-month technician reviews/observations
- Track circa 120 technicians 1, 6 and 12 month reviews and also refresher training / audits
- Monitor uploads required by the People Team – including motor insurance documents, driver licence details etc
- Assist in Network related queries from technicians
Requirements
- Administration experience, with familiarity in creating and editing Excel spreadsheets
- Confident in talking to people over the phone
- Experience in Microsoft packages such as Word, Excel, Outlook and PowerPoint
- Performing data analysis such as creating dashboards and reports
- Be able to work on your own initiative with minimal supervision
- React to events decisively and effectively
- Possess good time management skills
- Be professional at all times
Tech Stack
- React
Benefits
- 31 days holiday inclusive of bank holidays, increasing with length of service
- Pension Scheme
- Access to Company benefits and discount portal
- Access to a Health Cash Plan
- Free eyecare vouchers
- Cycle to work scheme
- Access to confidential Employee Assistance programme
- Interactive mental health and wellbeing app