Home
Jobs
Saved
Resumes
Network Administrator at Medigold Health | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Network Administrator
Medigold Health
Remote
Website
LinkedIn
Network Administrator
United Kingdom
Full Time
4 hours ago
$24,784 GBP
Apply Now
Key skills
React
Time Management
About this role
Role Overview
Monitor the mailboxes used by technicians – categorising, responding, and escalating as appropriate
Monitor/update training matrix tracking technician and clinician competency
Monitor the technician error logs, responding and flagging any action required
Monitor other trackers in place
Support with admin following surveys/feedback
Admin support for the clinicians who also require tracking to ensure training and audits are completed annually
Produce internal reports related to the network – weekly/monthly SLA/KPI data
Approval of Collection Technician expenses/workbooks and responding to queries
Process monthly claims of technician workbooks and accrued annual leave data
Support the Network Manager with document control requests and monitoring
Support the Network Manager by sending pre-interview questionnaire and arranging interviews with prospective technician candidates
Administrative tasks following training including adding details to systems, trackers, and collating feedback
Liaise with CS teams to ensure shadowing is arranged for new technicians within the first two weeks of completing training
Build and maintain excellent relationships with all key stakeholders
Promote Hampton Knight in a positive way
Schedule annual competency audits for technicians and D&A trained clinicians
Schedule one-month technician reviews/observations
Track circa 120 technicians 1, 6 and 12 month reviews and also refresher training / audits
Monitor uploads required by the People Team – including motor insurance documents, driver licence details etc
Assist in Network related queries from technicians
Requirements
Administration experience, with familiarity in creating and editing Excel spreadsheets
Confident in talking to people over the phone
Experience in Microsoft packages such as Word, Excel, Outlook and PowerPoint
Performing data analysis such as creating dashboards and reports
Be able to work on your own initiative with minimal supervision
React to events decisively and effectively
Possess good time management skills
Be professional at all times
Tech Stack
React
Benefits
31 days holiday inclusive of bank holidays, increasing with length of service
Pension Scheme
Access to Company benefits and discount portal
Access to a Health Cash Plan
Free eyecare vouchers
Cycle to work scheme
Access to confidential Employee Assistance programme
Interactive mental health and wellbeing app
Apply Now
Home
Jobs
Saved
Resumes