This position offers the opportunity to work with a collaborative team that is at the heart of where Arine has impact
with our clients and their members
You will have the opportunity to engage cross-functionally with both our clients and internal teams, as well as grow with our client success team as it evolves to enable the next phase of Arine’s rapid growth
Serve as the primary point of contact for clients, overseeing all performance and technical aspects of the client life cycle from implementation through maintenance and partnering with clients to identify capacity for growth
In conjunction with Marketing and Leadership, generate and document use cases, case studies, white papers, and other client success examples to celebrate client success and build Arine brand awareness
Understand each client’s needs and goals, match those needs using Arine’s platform and identify areas where additional capabilities could be deployed
Identify and implement Client Success process enhancement opportunities
Create and oversee client-specific and organizational KPIs and operational metrics to ensure the quality of deliverables meets or exceeds client expectations and we understand internal engagement and activity metrics underpinning that performance.

3-5 years of experience in account management, client success, or other client-facing leadership role with a track record of execution, innovation, and passion for growth in the healthcare industry; health plan experience highly desirable
Undergraduate degree required; Masters or commensurate experience preferred; strong preference for Healthcare or Pharmacy education / training in addition to strong business acumen: pharmacist, nurse, or other experience preferred
Strong knowledge of medication therapy management, comprehensive medication management and optimization strategies highly desirable
Excellent written and verbal communication skills; ability to articulate Arine’s value proposition in the market and to translate complex concepts into digestible and understandable messaging required
Ability to lead a team to successfully drive a project to completion from initiation through planning, execution and closure. Strong knowledge of and ability to execute integrated project change control processes.
Computer Skills: To perform this job successfully, an individual should have expertise in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. Familiarity with project management software such as JIRA, and CRM platforms (HubSpot) highly desired
Bonus points for Doctor of Pharmacy (PharmD) degree.

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future
You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

Client Success Executive

Key skills