Senior Account Manager

Role Overview

• Own expansion revenue and account growth end-to-end: define the problem, propose options, drive decisions, execute to measurable outcomes
• Build work that holds up in a trust-first environment: reliability, defensibility, and auditability matter here
• Partner with CSMs, Solution Engineering, Product, Legal, Finance, and Marketing to deliver outcomes that scale without chaos
• Operate with a "signal over noise" mindset — prioritize what moves the business and customers forward
• Raise the bar: improve the quality of systems, messaging, execution, or customer outcomes
• Communicate clearly and close loops — especially across a distributed team (Austin ↔ Manchester)
• Contribute to a culture of ownership: when something breaks, we fix it
• Own expansion revenue across your portfolio including multi-product upsells, cross-sells, whitespace opportunities, renewal negotiations, and multi-year contract execution with enterprise buyers
• Build and maintain executive-level relationships with C-suite decision-makers, economic buyers, and procurement — develop comprehensive account plans with multi-year growth strategies and executive sponsorship models
• Orchestrate cross-functional deal teams (CSMs, Solution Engineers, Product, Sales, Finance) for complex enterprise deals — lead pricing discussions and commercial negotiations involving multiple stakeholders
• Maintain accurate pipeline management with detailed opportunity tracking and deliver weekly/monthly revenue forecasts through disciplined risk assessment and deal reviews

Requirements

• Proven success in account management or expansion roles within a B2B SaaS scale-up environment — you've owned $750K+ quota and navigated pace, ambiguity, and high ownership
• Demonstrated ability to close complex, multi-stakeholder enterprise deals with C-suite buyers, procurement, and cross-functional committees across 6–12 month sales cycles with $100K–$500K+ deal sizes
• Strong judgment in high-stakes environments where trust matters (regulated, risk-sensitive, security-oriented, or mission-critical contexts are a plus)
• Ability to move fast without sacrificing standards — you're comfortable being accountable for outcomes
• Bias to action and follow-through: you don't let important work stall

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off