Own expansion revenue and account growth end-to-end: define the problem, propose options, drive decisions, execute to measurable outcomes
Build work that holds up in a trust-first environment
Partner with CSMs, Solution Engineering, Product, Legal, Finance, and Marketing to deliver outcomes that scale without chaos
Operate with a 'signal over noise' mindset
Raise the bar: improve the quality of systems, messaging, execution, or customer outcomes
Communicate clearly and close loops
Own expansion revenue across your portfolio including multi-product upsells, cross-sells, whitespace opportunities, renewal negotiations, and multi-year contract execution
Build and maintain executive-level relationships with C-suite decision-makers
Orchestrate cross-functional deal teams for complex enterprise deals
Maintain accurate pipeline management with detailed opportunity tracking

Proven success in account management or expansion roles within a B2B SaaS scale-up environment
Demonstrated ability to close complex, multi-stakeholder enterprise deals with C-suite buyers, procurement, and cross-functional committees
Strong judgment in high-stakes environments where trust matters
Ability to move fast without sacrificing standards
Bias to action and follow-through

Senior Account Manager

Key skills