Key skills
SaaSLeadershipCollaborationRemote Work
About this role
Role Overview
- Structuring operations: Analyze, structure and optimize operational processes to ensure excellent service quality, compliance and scalability across our customer-facing teams.
- Management: Lead and coordinate our various team managers, drive hiring for Ops teams, ensure skills development and establish structured management practices.
- Performance monitoring: Define, track and analyze strategic KPIs, review volumes and anticipate needs, and implement continuous improvement plans.
- Cross-functional collaboration: Work closely with Product, Tech, Finance and HR teams to improve the customer experience and operational efficiency.
Requirements
- Significant experience in SaaS, fintech or technology environments
- Proven experience in management, including leading operational teams
- Strong ability to retain talent and engage teams
- Excellent analytical, prioritization and decision-making skills
- Natural leadership with a team-oriented, empowering and impact-driven approach
- Experience in regulated environments (fintech, payments, insurance…) is a plus.
Benefits
- Meal vouchers via Swile card (€10 per day)
- Profit-sharing bonus
- Value-sharing bonus
- 50% coverage of public transport subscription
- Sustainable mobility allowance for commuting by bike or scooter
- Access to a curated platform for discounts and special offers
- Additional vacation days
- Several remote work days
- Flexible hours
- Attractive offices in the heart of Paris