Support the improvement of cross-functional internal processes within the Deployments Directorate
Contribute to the formalization and enhancement of the Directorate's practices and procedures
Participate in structuring working tools and methods
Document and share best practices across teams
Participate in improving partner support journeys
Activity monitoring and coordination: contribute to monitoring the Deployments Directorate's activities
Participate in producing and updating dashboards
Contribute to tracking activity and impact indicators
Participate in analyzing data to inform operational decision-making
Facilitate the flow of information between teams
Contribute to knowledge management for the Deployments teams
Continue structuring internal documentation
Formalize internal best practices
Facilitate lessons-learned (RETEX) sessions
Contribute to coordinating projects involving multiple teams
Participate in preparing and organizing cross-functional workstreams
Support the Head of Operations in monitoring certain strategic projects

Master's degree (Bac+5) or equivalent (university, business school, political science or similar)
Initial experience in project management or operations management
Strong command of transversal digital skills (equivalent to Pix levels 4–5)
Knowledge of CRM best practices: data quality, automations
Project management: meeting facilitation, action-plan tracking, prioritization, and adherence to cost, timeline and quality objectives
Comfortable engaging with a variety of stakeholders and working with diverse profiles
Strong written communication skills: ability to synthesize, adapt to different functions, and excellent command of spelling and grammar
Ability to rally stakeholders around a project
Soft skills: commitment, curiosity, initiative, team spirit, autonomy, adaptability
Interest in public-interest / mission-driven projects
Ability to thrive in a collaborative environment

A comprehensive onboarding designed to introduce you to all teams
Invitations to panels, demos, and open design workshops to co‑build Pix together
Meal vouchers (€12.10 per working day) with 60% employer contribution
25 days of paid annual leave + 20 RTT days (time-off-in-lieu) per year
Year-end bonus of up to 10% of gross annual salary
Weekly fruit basket delivered
Access to over 1,500 gyms at heavily discounted rates through Gymlib
Partial remote work available for all employees across France, plus a €450 allowance over 3 years for home-office setup and an annual remote work stipend of €253.44 (approx. €63.36 per quarter)
Last but not least: a large cafeteria and unlimited espressos!

Operations Officer

Key skills