Collaborate with business stakeholders, sales teams, and other departments to understand objectives, needs, and priorities.
Identify and define key business problems through detailed analysis, stakeholder interviews, and requirements elicitation.
Translate business and customer requirements into clear, structured functional specifications to support the design and development of Salesforce solutions.
Track project deliverables and ensure timely completion of tasks and milestones.
Configure and customize the Salesforce platform to support business needs.
Perform solution testing and manage the implementation process through go-live, including UAT coordination, deployment, and data migration.
Provide support for user requests, including change requests and incident resolution.
Requirements
Bachelor’s degree in Business Administration, Information Technology, or a related field.
3–5 years of experience as a Salesforce Business Analyst, including hands-on experience with Salesforce configuration and customization.
Strong understanding of Salesforce capabilities, limitations, and best practices.
Proven experience in designing, optimizing, and integrating business processes.
Experience working with both native and custom integrations.
Strong analytical, problem-solving, and critical-thinking skills.
Familiarity with project management methodologies and tools.
Advanced English proficiency (C1 or higher).
Proficiency in MS Excel, MS Visio (or similar diagramming tools), and Data Loader.