Customer Success Associate

Role Overview

• Provide first-line support to customers using the Mitigram platform
• Support customer onboarding and ensure a smooth start for new users
• Build strong relationships with users and key customer stakeholders
• Collaborate closely with Product and Tech to resolve issues and improve workflows
• Gather customer feedback and contribute to continuous improvement initiatives
• Help develop scalable processes, documentation, and best practices within the Center of Excellence
• Grow into a more technical and specialized customer-facing role over time

Requirements

• Bachelor’s degree in Business Administration, Computer Science, Engineering, or equivalent experience
• Experience from customer support, customer success, product implementation, project coordination, or similar client-facing roles
• Strong communication skills in English, both verbal and written
• Strong organizational skills and ability to manage multiple tasks and priorities in a structured way
• Affinity for working with business workflows, systems, and customer-facing processes
• Deep interest in software products, user experience, and how modern SaaS platforms are built

Benefits

• A role with high impact at the intersection of customers + product + tech
• A supportive environment with strong collaboration across teams
• The chance to build deep product knowledge and grow into a more specialized customer-facing role
• A fast-learning environment where your work directly improves customer outcomes
• A mission-driven company with an ambitious vision for the trade finance industry