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3rd Line Support Engineer at Nobi | JobVerse
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3rd Line Support Engineer
Nobi
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LinkedIn
3rd Line Support Engineer
Antwerp, Ohio, United States of America
Full Time
5 hours ago
Apply Now
Key skills
Linux
CRM
Communication
Remote Work
About this role
Role Overview
Act as a contact for escalated issues brought forth by the second line support engineers
Troubleshoot issues across Nobi’s full product stack: hardware, software, connectivity, Wi-Fi networks, VLANs, and API integrations
Ensure SLA compliance
Provide clear, empathetic communication to customers, installers, and care professionals
Guide customers/support engineers through solutions in a structured, reassuring way
Collaborate with the development team for complex technical escalations
Requirements
5+ years of experience in a technical support or service engineering role
Strong analytical and problem-solving mindset; able to think creatively when data is incomplete
Excellent written and verbal communication skills in English
Deep understanding of networking (IP, DHCP, Wi-Fi, VLANs, VPN, bluetooth)
Familiarity with ticketing or CRM systems (e.g. Zendesk)
Very experienced with working in a Linux environment
Good knowledge of electrical wiring (3-way/4-way wall switches)
Tech Stack
Linux
Benefits
Remote work (Hybrid if located in Belgium)
Hands-on training and continuous learning opportunities
Competitive salary and benefits package aligned with standards
Yearly on site training (Antwerp, Belgium)
Apply Now
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