Deliver technical consulting to customers and partners to support successful onboarding, configuration, and usage of our solutions
Provide ongoing technical support services, troubleshooting issues, and ensuring timely resolution
Work with ticketing system, monitor and respond to alerts, manage escalations and communication with other technical and sales teams
Assist PreSales TechOps and other technical teams on architecture, deployment and best practices

Experience in technical support, customer engineering, or a similar client-facing technical role
Strong troubleshooting and problem-solving skills with the ability to quickly diagnose issues
Experience supporting web backend systems
Basic Linux command line experience is a must
Understanding of Apache and NGINX web servers is a must
Working knowledge of hosting panels (cPanel/WHM, Plesk, etc.) is a plus
Experience with ModSecurity is a plus
Experience with Atlassian software stack is a plus
Fluency in written and spoken English (other languages are a plus)
Ability to work collaboratively with engineering, product, and customer-facing teams
Professional fluency in English and Spanish, both written and verbal, is required

Work fully remote with a distributed team across Europe, APAC, and the Americas
Collaborate with experts in cybersecurity, infrastructure, and AI-driven innovation
Contribute directly to how millions of websites stay protected and perform better every day
Join a team that values clarity, accountability, and human connection over hierarchy
Committed to creating a diverse and inclusive environment

Support Engineer, Spanish Speaker

Key skills