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Support Engineer, German Speaker at Blackwall | JobVerse
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Support Engineer, German Speaker
Blackwall
Remote
Website
LinkedIn
Support Engineer, German Speaker
Germany
Full Time
5 hours ago
Apply Now
Key skills
Apache
Linux
NGINX
AI
Atlassian
Communication
Sales
About this role
Role Overview
Deliver technical consulting to customers and partners to support successful onboarding, configuration, and usage of our solutions.
Provide ongoing technical support services, troubleshooting issues, and ensuring timely resolution.
Work with ticketing system, monitor and respond to alerts, manage escalations and communication with other technical and sales teams.
Assist PreSales TechOps and other technical teams on architecture, deployment and best practices.
Requirements
Experience in technical support, customer engineering, or a similar client-facing technical role.
Strong troubleshooting and problem-solving skills with the ability to quickly diagnose issues.
Experience supporting web backend systems.
Basic Linux command line experience is a must.
Understanding of Apache and NGINX web servers is a must.
Working knowledge of hosting panels (cPanel/WHM, Plesk, etc.) is a plus.
Experience with ModSecurity is a plus.
Experience with Atlassian software stack is a plus.
Fluency in written and spoken English (other languages are a plus).
Professional fluency in English and German, both written and verbal, is required.
Tech Stack
Apache
Linux
NGINX
Benefits
Fully remote position
Work with a distributed team across Europe, APAC, and the Americas
Collaborate with experts in cybersecurity, infrastructure, and AI-driven innovation
Commitment to creating a diverse and inclusive environment
Apply Now
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