Help customers understand, set up, and adopt Greenly, delivering an outstanding experience that maximizes Customer Satisfaction (CSAT), product adoption, and time-to-value.
Spend the majority of the week on live calls, guiding new customers through the critical steps of platform setup, data collection, and analysis of their initial results.
Allocate time to provide structured feedback to the Product team for platform improvements and participate in internal discussions to enhance and document onboarding processes.
Quickly become autonomous in managing your own customer pipeline and ensure customers understand the platform’s core benefits early on.
Share high-quality feedback with Product and Delivery teams to improve workflows and contribute to a caring, collaborative culture.

Experience in a customer-facing role (Customer Success, Support, Training, Consulting, etc.)
Comfortable explaining complex or technical topics in simple, structured ways
Passionate about helping people progress and finding solutions to unlock their next steps
Fast learner and curious: climate and ESG topics evolve quickly
Enjoy collaborating, sharing tips, and improving playbooks with the team
Thrive in a fast-paced, operational environment
Fluent in French and English

Private health insurance with Alan (including mental health support), 100% covered
50% reimbursement for Navigo public transport passes
Sustainable meal vouchers via Ekip
Partial coverage of your Gymlib subscription
Beautiful offices in central Paris (9th arrondissement)
Flexible remote work options
Top-quality tools to help you do your best work
A culture of autonomy, transparency, and collaboration with a team of highly talented, committed people

Onboarding Manager, Customer Success

Key skills