Manage a portfolio of strategic accounts, providing personalized support.
Ensure regular, structured follow-up with clients (business reviews, action plans, strategic guidance).
Guide clients through adoption of our solutions to maximize their ROI.
Identify upsell, cross-sell and expansion opportunities in collaboration with Account Managers.
Serve as the primary point of contact for your clients and manage any dissatisfaction situations.
Monitor satisfaction metrics and implement action plans to improve them.
Coordinate internal teams (Sales, Support, Product…) to ensure a seamless customer experience.
Contribute to the continuous improvement of the customer experience and internal processes.
Turn your clients into advocates for Ringover.

Minimum 5 years of experience in Customer Success, Account Management, or strategic account management.
Fluent in French and English.
Comfortable managing demanding clients and complex decision-making cycles.
Strong business sense with the ability to identify growth opportunities.
Organized, detail-oriented, and capable of managing long-term client relationships.
Able to navigate complex environments and coordinate multiple internal stakeholders.

100% employer-covered individual health insurance.
6 weeks of paid vacation.
Hybrid work arrangement with remote work and a €20 gross monthly allowance.
Sustainable mobility package up to €700 per year (including 50% of the Navigo pass) or a €300 annual fuel allowance, depending on your mode of transport.
Friendly atmosphere and a multicultural team.
Regular social events, including afterworks and a variety of activities.
Relaxation spaces to unwind during the day: fitness, piano, video games…
One day per quarter dedicated to volunteering with Numérique pour Tous.

Senior CSM – Gold & Platinum

Key skills