Manage an existing client portfolio, ensuring customer satisfaction and retention
Guide clients in adopting our features to maximize their operational performance and identify new growth opportunities
Identify upsell and cross-sell opportunities to grow MRR, in collaboration with Account Managers
Serve as the primary point of contact for your clients and handle any situations of dissatisfaction
Monitor satisfaction metrics and implement action plans to improve them
Coordinate internal stakeholders (sales, support, product, etc.) to meet client needs
Contribute to the continuous improvement of the customer experience and internal processes
Turn your clients into Ringover ambassadors!

3–5 years of experience in a similar role (Customer Success, Account Management, or B2B portfolio management)
Trilingual and comfortable both verbally and in writing in French, English and Spanish
Strong commercial mindset with a results-oriented approach
Highly autonomous and not afraid to roll up your sleeves
Able to manage multiple initiatives in parallel while maintaining a clear, organized overview
Capable of handling high volumes and very well organized

100% employer-paid individual health insurance
6 weeks of paid vacation
Hybrid work arrangement with remote working and a €20 gross monthly allowance
Sustainable mobility package up to €700 per year (including 50% of the Pass Navigo) or a fuel allowance of €300 per year, depending on your mode of transport
Friendly atmosphere and a multicultural team
Social events, including afterworks and a variety of activities
Relaxation spaces during the day: fitness, piano, video games…
One volunteer day per quarter dedicated to volunteering with Numérique pour Tous

Trilingual Customer Success Manager

Key skills